Customer Care Specialist

Company Profile:

Company Profile: Stella Mare is a joint venture established by Milsped and Balfin Group. The creation of this company follows the successful cooperation in the field of logistics and transport between the two companies. Stella Mare is representative of Maersk Line Company, the largest group of shipping containers in the world, offering its services in Albania. Stella Mare offers its services to customers in Albania, Kosovo, and continues to expand Maersk presence in the region. Stella Mare operates through weekly service in the port of Durres. Maersk offers the fastest service in Albania for refrigerated containers from South America as well as dedicated service from all Asian and European ports to Albania.

BALFIN Group BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

Department: Customer Care

Location: Tirana

Summary:

Sea-Freight Customer Service operator needs to process all clients' requests for new bookings with POD Durres Port, inform clients about all necessary details and register all data in the system.

Responsibilities:

Communication and organizing new ocean transport bookings with Maersk Line agents from all around the world.
Professional and ethical communication with clients and fulfilment of all business requests.
Input all data in the operational system.
Printing and checking incoming invoices.
Creating and sending invoices to customers.
Informing customers about process of inland transportation and Customs procedures, time of departures, and other important points of transport.
Preparation of documentation for customs authorities.
Following import monthly statistics.
Follow up with documentation process with Line.
Create and follow up disputes.
Any other task requested by manager.

Qualifications:

University Degree.
Relevant work experience of at least 2 years in the ocean transport.
Excellent computer skills (MS Office).
Excellent knowledge of English.

Other requirements:

Good handling work under pressure and ability to prioritize.
Excellent organization and communication skills.
Team work oriented.

Work conditions:

Balfin Group and Milsped Group offer an attractive benefit package, including a fair remuneration based on merit and performance evaluation.

Application deadline: 12.05.2026

Notes:

All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".

Customer Care Specialist

Company Profile:

Department: Customer Care

Location: Tirana

Summary:

Sea-Freight Customer Service operator needs to process all clients' requests for new bookings with POD Durres Port, inform clients about all necessary details and register all data in the system.

Responsibilities:

Communication and organizing new ocean transport bookings with Maersk Line agents from all around the world.

Professional and ethical communication with clients and fulfilment of all business requests.

Input all data in the operational system.

Printing and checking incoming invoices.

Creating and sending invoices to customers.

Informing customers about process of inland transportation and Customs procedures, time of departures, and other important points of transport.

Preparation of documentation for customs authorities.

Following import monthly statistics.

Follow up with documentation process with Line.

Create and follow up disputes.

Any other task requested by manager.

Qualifications:

University Degree.

Relevant work experience of at least 2 years in the ocean transport.

Excellent computer skills (MS Office).

Excellent knowledge of English.

Other requirements:

Good handling work under pressure and ability to prioritize.

Excellent organization and communication skills.

Team work oriented.

Work conditions:

Balfin Group and Milsped Group offer an attractive benefit package, including a fair remuneration based on merit and performance evaluation.

Application deadline: 12.05.2026

Notes:

All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".