IT Support Specialist

StarLabs is seeking a proactive and enthusiastic IT Support Specialist to become part of the team in Prishtina, with a focus on supporting, maintaining, and improving the company’s IT systems and infrastructure.

Responsibilities

Deliver technical assistance for issues related to hardware, software, and networks.
Set up, configure, and maintain laptops, desktop computers, printers, and other IT devices.
Identify and resolve system malfunctions and connectivity difficulties.
Provide day-to-day IT support to internal staff.
Manage user accounts, access rights, permissions, and security-related access.
Contribute to employee onboarding and offboarding procedures.
Track system performance and help keep operations running efficiently.
Work together with the development and DevOps teams whenever support is needed.
Prepare and maintain documentation for technical processes and resolved issues.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
3-5 years of experience in IT Support or System Administration.
Solid understanding of Windows, macOS, and core networking concepts.
Experience using Microsoft 365, Google Workspace, or comparable platforms.
Familiarity with diagnosing and resolving hardware and software problems.
Strong communication abilities and effective problem-solving skills.
Capacity to work both independently and collaboratively within a team.
English proficiency is required.

Nice to Have

Experience working with Linux systems.
Knowledge of cloud platforms (AWS/Azure).
Basic understanding of cybersecurity.
Certifications such as CompTIA, CCNA, or Microsoft certifications.

What We Offer

Health insurance.
Full payment for official public holidays.
20 days of annual leave.
A friendly and forward-thinking work environment.
Opportunities for professional development and career advancement.
Team activities and company-organized events.
A flexible and collaborative workplace culture.

This is a full-time role from Monday to Friday, arranged across two shifts.

Candidates are expected to be available to work in either shift, depending on team scheduling needs.

Responsibilities

Deliver technical assistance for issues related to hardware, software, and networks.

Set up, configure, and maintain laptops, desktop computers, printers, and other IT devices.

Identify and resolve system malfunctions and connectivity difficulties.

Provide day-to-day IT support to internal staff.

Manage user accounts, access rights, permissions, and security-related access.

Contribute to employee onboarding and offboarding procedures.

Track system performance and help keep operations running efficiently.

Work together with the development and DevOps teams whenever support is needed.

Prepare and maintain documentation for technical processes and resolved issues.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.

3-5 years of experience in IT Support or System Administration.

Solid understanding of Windows, macOS, and core networking concepts.

Experience using Microsoft 365, Google Workspace, or comparable platforms.

Familiarity with diagnosing and resolving hardware and software problems.

Strong communication abilities and effective problem-solving skills.

Capacity to work both independently and collaboratively within a team.

English proficiency is required.

What We Offer

Health insurance.

Full payment for official public holidays.

20 days of annual leave.

A friendly and forward-thinking work environment.

Opportunities for professional development and career advancement.

Team activities and company-organized events.

A flexible and collaborative workplace culture.

This is a full-time role from Monday to Friday, arranged across two shifts.

Candidates are expected to be available to work in either shift, depending on team scheduling needs.