Become a key player in Solace Group's exciting expansion into Kosovo, working at the intersection of property management, technology, and client success. You'll be the trusted point of contact for landlords, tenants, and estate agency partners, building strong relationships while coordinating seamlessly between our Maintenance, Compliance, and Operations teams.

Every day presents an opportunity to solve real problems—managing enquiries, coordinating repairs, ensuring regulatory compliance, and delivering the exceptional service that sets UK estate agencies apart.

You'll work in a modern office environment with structured training, direct exposure to the UK property sector, and genuine career progression within a growing international company. If you're proactive, customer-focused, and ready to make an impact in a dynamic, collaborative team, this is your opportunity to launch your career with Solace Group.

Responsibilities

• Serve as primary contact for landlords, tenants, and estate agency clients
• Build and maintain long-term client relationships through proactive communication and support
• Manage client enquiries, requests, and concerns with timely, professional resolutions
• Coordinate with Maintenance Team on repairs, appointments, quotations, and project completion
• Liaise with Compliance Team to ensure certifications, inspections, and regulatory obligations are managed
• Provide regular updates to clients on maintenance, compliance, and tenancy matters
• Monitor cases, track deadlines, and ensure service level agreements are met
• Maintain accurate records and communications in CRM and property management systems
• Identify improvements to client satisfaction and operational efficiency
• Escalate complex issues and collaborate on positive outcomes

More Informations

• Experience required: 1+ years in Client Relationship Management, Account Management, Customer Success, Property Services, or related field
• Excellent spoken and written English required
• CRM system experience preferred
• Knowledge of UK property sector advantageous but not essential
• Working hours: Monday to Friday, 08:00 to 17:00 (UK office hours)
• Office location: Dukagjini Centre, Pristina
• Work-related expenses covered
• Career progression opportunities within expanding international company