Account Manager — Kosovo

• Schoolhouse Lane Pristina (hybrid)
• Full-time

Schoolhouse Lane works where creativity meets commercial growth.

As a Creative Commerce agency, the company has helped transform more than 80 brands in hospitality, fintech, consumer, wellness, and fashion. Its work includes brand strategy, identity development, campaigns, and websites designed not only to look strong, but also to increase enterprise value. The team combines human expertise with AI-supported creative, design, and development to move faster and achieve more, while treating brand as a strategic business asset rather than a downstream expense.

As the company continues to grow, it is seeking an Account Manager to take ownership of client relationships, keep projects moving effectively, and help expand existing accounts.

The role

In this position, you will represent Schoolhouse Lane in front of the clients under your care and act as the key link between them and the strategy, creative, and development teams. You will convert client objectives into clear briefs, ensure projects stay within scope, budget, and deadlines, and identify opportunities to grow each account. Success in this role depends heavily on strong relationships and reliable execution, so clients should feel confident that their work is being managed securely and professionally.

What you'll do

• Manage the daily relationship for a portfolio of clients and become their main trusted contact
• Turn client objectives into clear, effective briefs for the strategy, creative, and development teams
• Make sure projects remain within scope, budget, and schedule by overseeing timelines, resourcing, and expectations
• Identify and develop growth potential within current accounts
• Run status meetings, presentations, and reporting with confidence and clarity
• Align internal teams so delivery remains smooth and no detail is overlooked
• Apply AI to accelerate briefs, reports, summaries, and preparation, while continuously improving ways of working

What you bring

• At least 3 years of account management experience in a digital, creative, or marketing agency — this requirement is mandatory
• Strong understanding of how brand, digital, creative, and development projects are brought together in practice
• Excellent communication and relationship-building skills with clients, allowing you to earn trust quickly
• Commercial awareness, with the ability to protect margin, control scope, and recognise upsell opportunities
• The ability to stay calm under pressure and remain organised while handling multiple accounts simultaneously
• Confidence using AI as part of your everyday workflow
• Fluency in Albanian and strong written and spoken English

Bonus points

• Experience across both brand or creative work and performance or digital delivery
• Familiarity with tools such as Notion, ClickUp, Slack, and Google Workspace
• A clear perspective on the ways AI is changing agency delivery

Why Schoolhouse Lane

You will become part of a senior international team based in Dublin, Pristina, Lahore, and São Paulo, made up of strategists, creatives, and brand architects who care deeply about the quality of their work. The company operates according to clear principles — Be Curious, Be Great, Discipline, Communication, Human Respect — and applies them seriously. This role offers the chance to build something from the ground up with a team that has done it before, while enjoying meaningful autonomy and experienced support. Curiosity is strongly valued as part of the culture.