Sales Operations Specialist - (HR31531)

Location: Remote (Latin America, Philippines, and South Africa preferred)

Salary Range: Up to $1,500/month (depending on the employer, your experience, and performance)

Work Schedule: Must be available during US business hours (EST/CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

Position Overview:

This role goes beyond basic administrative tasks. As a Sales Operations Specialist, you'll be an essential driver of sales performance and operational efficiency. You will manage CRM systems, build automations, and support a U.S.-based sales team through strategic outreach, proactive coordination, and systemized follow-up.

Key Responsibilities:

• Track and manage leads from multiple sources (inbound, outbound, email inquiries, and dormant estimates) using the franchise's CRM or provided tracking tools
• Follow up on open estimates and quoted work to drive estimate-to-order conversion
• Maintain accurate, up-to-date pipeline documentation so the franchise owner and sales team have full visibility into where every deal stands
• Communicate directly with US-based clients to follow up on estimates, confirm project details, and coordinate next steps
• Prioritize daily sales activities based on lead quality, deal stage, and urgency
• Provide daily and weekly reporting to the franchise owner on pipeline status, follow-up activity, and conversion progress
• Support pipeline hygiene by identifying stale deals, flagging data gaps, and keeping CRM records clean

Requirements:

• 2+ years in a sales support, sales operations, or sales coordination role
• Experience working with US-based companies in an outside sales or client-facing capacity (this is how we validate business-level English proficiency)
• Strong written and verbal English communication, comfortable speaking directly with US clients by phone and email
• Highly organized with strong follow-through, able to manage multiple leads and tasks daily without things slipping
• Experience using CRM systems to track leads, log activity, and manage pipelines
• Reliable, self-directed, and comfortable working independently in a remote environment
• Reliable computer setup (Mac or Windows) capable of supporting VPN and day-to-day work tools; candidates with higher-spec setups or willingness to upgrade are preferred

Nice-to-Haves:

• Familiarity with CoreBridge (CRM software used in the signage and visual communications industry)
• Experience building simple automations or workflow improvements within a CRM
• Background in the signage, printing, or visual communications industry
• Familiarity with tools like Google Suite, Slack, or project management platforms