Job Title: Account Specialist
Location: Tirana (ETC Business Center)
Work Hours: Monday–Friday | 4:00 PM – 12:00 AM
Work arrangement: This role requires in-person attendance

Description:

• Revenued Albania is the rapidly expanding Tirana branch of Revenued, LLC, a fintech company founded by leaders in the U.S. alternative small business financing industry. The company offers competitive compensation and benefits, including private medical insurance, ongoing training, performance bonuses, transportation, and opportunities for career growth.
• As an Account Specialist, you are responsible for managing and supporting active Revenued Flex Line clients and serving as the primary point of contact for all account-related needs, ensuring a seamless customer experience while maximizing engagement, utilization, and long-term client value.

Responsibilities:

• Act as the dedicated account specialist for funded Flex Line clients, providing ongoing support and guidance.
• Assist customers with draw requests, payment inquiries, and general account servicing needs.
• Work closely with underwriting to facilitate line increases, re-evaluations, and additional funding requests.
• Communicate and collaborate with partner ISOs as needed regarding account management items, updates, and client support.
• Collect and review required documentation (e.g., additional bank statements, financials) to support underwriting decisions.
• Partner with underwriting to gather pertinent business insights, including updates related to banking activity and operational changes.
• Conduct proactive account check-ins to ensure customer satisfaction and identify opportunities for additional funding.
• Re-engage customers who have approved but unused Flex Line accounts, driving initial utilization and adoption of the product.
• Identify opportunities to expand relationships and provide additional capital solutions aligned with the customer’s needs.
• Operate in a fast-paced and competitive environment.
• Perform other tasks and duties reasonably related to job responsibilities as required.

Main Goals:

• Deliver a high-touch, responsive customer experience.
• Increase draw utilization and repeat usage across the Flex Line portfolio.
• Support underwriting with accurate, timely information to drive informed decisions.
• Strengthen client relationships to improve retention and lifetime value.

Qualifications:

• C1 English level proficiency and fluency.
• A Bachelor's degree in business, finance, or a related field is preferred.
• Excellent client relationship skills.
• Previous Sales and/or Customer Service experience preferred.
• Previous experience in Finance is preferred.
• Strong phone sales skills, along with analytical thinking.
• Strong interpersonal communication skills.
• Ability to do math.
• Results-oriented.
• Ability to multitask and handle multiple clients/files simultaneously.
• Excellent time management, planning, and organizational skills.
• Detail-oriented.
• Ability to enthusiastically represent the company and its service.
• Self-starter with the ability to work independently; reliable and trustworthy.
• Fast learner and able to think quickly on their feet.
• Working knowledge of Salesforce and other CRM tools.
• Knowledge of the Microsoft Office suite, especially Word and Excel.

Required documents:

• CV in English

Notes:

• We thank you for your interest in career opportunities with Revenued. Due to the high volume, only those candidates selected for an interview will be contacted.