Job Title: Customer Support Agent — Compliance

Description:

A Customer Support Agent is more than a support role - it’s a key position at the heart of our operations.
In this role, you actively protect both our customers and the company by monitoring internal systems, identifying potential risks, and escalating issues when needed. Your attention to detail and proactive mindset help ensure our processes remain secure, compliant, and running smoothly.
This isn’t just about solving customer issues - it’s about taking ownership and contributing to a safe and trustworthy environment where both our clients and our business can thrive.

Responsibilities:

Assisting in identifying potential risks that may hinder the reputation, safety, security, and financial prosperity of the company.
Reviewing KYC documents for incoming transactions.
Monitoring the day-to-day activities of the group/customers to spot compliance-related issues.
Drafting and implementing compliance documentation (policies, programs, etc.).
Ensuring compliance with current AML regulations and other relevant legislation (e.g., prevention of money laundering and funding of terrorism act).
Maintaining workflow for refunds, chargebacks, wire transfers, communication with different internal departments, and managing finance-related compliance processes.
Developing and maintaining a risk assessment framework for products and services, clients and customers, and other relevant issues.
Briefing and reporting to senior management on matters relating to internal compliance policies and procedures.

Qualifications:

Experience as a customer support agent.
Strong working skills with spreadsheets, databases, CRM.
Good knowledge of the English language.
Ability to handle sensitive and confidential situations.
Great interpersonal, presentation, and communication skills.
Excellent communication and problem-solving abilities.
Commitment and dedication.
Strong analytical skills for information and process analysis.
Commitment to ethical behavior with a willingness to adhere to all company policies and current legislation.
Excellent verbal and written communication skills in English are a MUST.

Notes:

Required documents:

Job Title: Customer Support Agent — Compliance

Description:

A Customer Support Agent is more than a support role - it’s a key position at the heart of our operations.
In this role, you actively protect both our customers and the company by monitoring internal systems, identifying potential risks, and escalating issues when needed. Your attention to detail and proactive mindset help ensure our processes remain secure, compliant, and running smoothly.
This isn’t just about solving customer issues - it’s about taking ownership and contributing to a safe and trustworthy environment where both our clients and our business can thrive.

Responsibilities:

Assisting in identifying potential risks that may hinder the reputation, safety, security, and financial prosperity of the company.
Reviewing KYC documents for incoming transactions.
Monitoring the day-to-day activities of the group/customers to spot compliance-related issues.
Drafting and implementing compliance documentation (policies, programs, etc.).
Ensuring compliance with current AML regulations and other relevant legislation (e.g., prevention of money laundering and funding of terrorism act).
Maintaining workflow for refunds, chargebacks, wire transfers, communication with different internal departments, and managing finance-related compliance processes.
Developing and maintaining a risk assessment framework for products and services, clients and customers, and other relevant issues.
Briefing and reporting to senior management on matters relating to internal compliance policies and procedures.

Qualifications:

Experience as a customer support agent.
Strong working skills with spreadsheets, databases, CRM.
Good knowledge of the English language.
Ability to handle sensitive and confidential situations.
Great interpersonal, presentation, and communication skills.
Excellent communication and problem-solving abilities.
Commitment and dedication.
Strong analytical skills for information and process analysis.
Commitment to ethical behavior with a willingness to adhere to all company policies and current legislation.
Excellent verbal and written communication skills in English are a MUST.

Notes:

Required documents:

Customer Support Compliance