Job Title: On-Call Resource Coordinator (Part-Time | Remote / Office-Based)
Location: Ferizaj, Kosovo (Remote or Office-Based)

About the Role:

• We are looking for a reliable and proactive On-Call Resource Coordinator to support our operations during out-of-hours periods.
• This role is critical in ensuring staff are supported, operations run smoothly, and communication is maintained with both internal teams and clients.
• This is a part-time position with flexible remote working options, ideal for individuals comfortable working evening and early morning shifts.

Working Pattern:

• Wednesday – Friday:
  • 22:00 – 00:00
  • 04:00 – 06:00 (split shift)
• Saturday:
  • 8-hour shifts (as scheduled)
• Sunday:
  • 8-hour shifts (as scheduled)
• Sunday – Tuesday:
  • 22:00 – 00:00
  • 04:00 – 06:00 (split shift)

Key Responsibilities:

• Be available and responsive during all scheduled on-call hours
• Take incoming calls and handle queries in a professional manner
• Check in with staff on shift and ensure their wellbeing and attendance
• Act as first point of contact for any operational issues
• Coordinate resources and assist with shift coverage where required
• Communicate with clients via email regarding any changes or updates
• Maintain accurate records, trackers, and logs
• Ensure clear and detailed handover to the daytime team
• Escalate any issues when necessary

Requirements:

• Good level of English (written and spoken)
• Strong attention to detail
• Excellent communication skills (phone and email)
• Basic IT skills (Excel, Outlook, Microsoft Teams)
• Reliable internet connection (for remote work)
• Ability to work independently and remain responsive during all working hours
• High level of responsibility and reliability

What We Offer:

• Flexible remote working option
• Junior-level opportunity with training provided
• Supportive and collaborative team environment
• Opportunity for growth within the company

Salary:

• Entry-level (to be discussed)

Required documents:

• CV in English