Job Title: Customer Success Manager (CSM)
Company: Outsorcy
About Outsorcy: Outsorcy specializes in connecting top talent in Kosovo with innovative companies in the U.S. We partner with leading B2B SaaS and tech firms, providing staffing solutions that enable companies to scale their sales teams while creating career opportunities for talented professionals.
About the Role: We are looking for a Customer Success Manager to manage and grow a portfolio of customer accounts. In this role, you will work closely with clients to ensure successful onboarding, strong product adoption, and long-term value realization. This is a client-facing role focused on retention, relationship management, and identifying opportunities for growth.

Key Responsibilities:

• Manage a portfolio of customer accounts and act as the main point of contact
• Drive onboarding and ensure customers successfully adopt the product
• Build strong relationships with key stakeholders and decision-makers
• Conduct regular check-ins and business reviews to track progress and outcomes
• Monitor customer health and proactively address risks to retention
• Identify opportunities for account growth, upsell, and expansion
• Collaborate with internal teams (Sales, Product, Support) to improve customer experience
• Ensure customers are achieving value and meeting their business goals

What You Bring:
Required:

• 2–4+ years of experience in Customer Success, Account Management, or similar client-facing roles
• Strong communication and relationship-building skills
• Experience working with CRM tools (e.g., HubSpot, Salesforce)
• Ability to manage multiple accounts and priorities

Preferred:

• Experience working with B2B or SaaS customers
• Exposure to metrics like retention, churn, or customer growth
• Experience working with international or U.S.-based clients

Required documents:

• CV