Job Description

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B2B Public Renewal and Retention Specialist

Purpose of the position:
The role is focused on increasing customer awareness during the renewal stage, presenting new offers, products, or services, and selling additional services or products to current customers.

Main Tasks:

• Examines the subscriber list assigned to the campaign by the reporting team.
• Carries out negotiations aimed at retaining a predefined group of subscribers.
• Finalizes agreements and delivers results according to the targets that have been set.
• Communicates with subscribers through outbound calls in a polite and precise manner to explain the purpose of campaigns.
• Handles subscriber requests and complaints by email in coordination with the relevant departments.
• Maintains timing consistency in line with scheduled renewals.
• Makes courtesy calls to verify whether subscribers were satisfied with the service they received.
• Works with postal services to confirm document delivery to subscribers and to follow up on specific cases. Also prints and prepares customer documents so they are ready for dispatch.
• Tracks daily activity reports and submits daily updates to the Team Manager.
• Completes any other duties assigned as needed.
• Shows confidence and strong ability when communicating with coordinators and key decision-makers.

Education:
A University Degree is required.

Experience and Qualifications:
Prior experience in a Call Center is considered an advantage.

Skills:

• Strong communication and negotiation abilities
• Familiarity with basic computer programs
• Good command of the English language

The application deadline is June 30th, 2026.

HR GROUP