MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.

Mellon is a pioneer in the payment industry and technological partner for banking and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.

Mellon Albania within the framework of its expansion, seeks to immediate recruit a Back Office Specialist to support and maintain its activities:

Requirements

Key Responsibilities:

• Service Ticket Management:
  • Manage incoming service requests
  • Collect information and offer assistance to users
  • Log service requests in the internal ERP system
• Coordination & Support:
  • Work in conjunction with the technical servicing team
  • Support administrative tasks as required
  • Manage and update spreadsheets and handle documentation
  • Prepare regular and ad-hoc reports
• Troubleshooting:
  • Assist in diagnosing and resolving fault messages in accordance with manuals or internal procedures

Soft Skills

• Exceptional communication skills, both verbal and written
• Strong orientation towards customer service
• Possesses an analytical mindset and demonstrates attention to detail
• Collaborative team-oriented approach

Benefits

• An excellent working environment
• Opportunities for development and promotion
• Continuous training
• Competitive compensation