“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉

About Meliá Durres Hotel

Meliá Durres is a luxurious beachfront hotel offering unparalleled hospitality and stunning views of the Adriatic Sea. Our commitment to excellence drives us to create memorable experiences for our guests while cultivating a vibrant and collaborative team environment.

Job Mission

The Waiter/Waitress at Meliá Durres is responsible for providing courteous and efficient service to guests, ensuring that food and beverages are presented correctly and delivered promptly. This role is crucial in ensuring guest satisfaction and earning their recognition and preference for hotel services.

What You Will Do

• Compliance with Instructions: Ensure compliance with the instructions of the immediate superior regarding duties assigned before and at the end of the shift.
• Equipment and Supplies Management: Verify that all equipment and supplies required for room service are available and handle them appropriately to avoid breakage and waste.
• Shift Briefings: Participate in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, and general comments.
• Guest Interaction: Deliver room service in a consistently friendly and respectful manner, maintaining impeccable posture and presentation.
• Service Delivery: Ensure service is quick and correct, following the SOP for the position and ensuring timely delivery. Verify that the order is for the right room and meets the customer's requests.
• Presentation Standards: Present the service in line with quality and presentation standards, checking that all items are included, such as cutlery, salt cellar, napkins, sauces, dressings, etc.

What We Are Looking For

• Experience: At least 1 year of experience in a similar position or 2 years as an assistant.
• Education: Compulsory Secondary Education and/or Higher; training according to the position (VT, specialization courses, etc.).
• Skills: Teamwork skills, proactivity to excellence, dynamism, organization, clear customer and detail orientation.
• Qualities: Friendly, respectful, and guest-focused personality. Ability to handle high-pressure situations and maintain a courteous attitude.
• Languages: Proficiency in Albanian language and advanced English; a third language will be highly valuable.
• Knowledge: Familiarity with hotel operations, customer service skills, and handling complaints.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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