Call Center Agent

Company: LS Global

Location: Pristina, Kosovo (Office-based)

Short description:

LS Global specializes in optimizing business operations worldwide through expert outsourcing. We are looking for positive and motivated Call Center Agents to contact warm leads and build rapport with customers who have already expressed interest. This is a relationship-focused role with no hard selling.

Key Responsibilities:

Reach out to customers who have expressed interest in our services, serving as their welcoming first point of contact
Conduct friendly, helpful conversations to understand each customer’s unique needs and answer their questions
Identify when a customer is ready to take the next step and connect them smoothly with a licensed agent
Maintain clear, up-to-date records of customer interactions in our system so the team is always aligned
Provide clear, supportive communication, ensuring customers feel comfortable and informed at every step

Qualifications:

Strong written and spoken English (C1 level or higher)
At least 1 year of experience in outbound calling, ideally in the U.S. market, or in a similar call center role
Positive, motivated, and comfortable talking to people
Good attendance and consistency
Basic understanding of CRM systems is a plus

What we offer:

Company: LS Global

Location: Pristina, Kosovo (Office-based)

Short description:

LS Global specializes in optimizing business operations worldwide through expert outsourcing. We are looking for positive and motivated Call Center Agents to contact warm leads and build rapport with customers who have already expressed interest. This is a relationship-focused role with no hard selling.

Key Responsibilities:

Reach out to customers who have expressed interest in our services, serving as their welcoming first point of contact
Conduct friendly, helpful conversations to understand each customer’s unique needs and answer their questions
Identify when a customer is ready to take the next step and connect them smoothly with a licensed agent
Maintain clear, up-to-date records of customer interactions in our system so the team is always aligned
Provide clear, supportive communication, ensuring customers feel comfortable and informed at every step

Qualifications:

Strong written and spoken English (C1 level or higher)
At least 1 year of experience in outbound calling, ideally in the U.S. market, or in a similar call center role
Positive, motivated, and comfortable talking to people
Good attendance and consistency
Basic understanding of CRM systems is a plus

What we offer: