As a Jr. Technical Support Specialist, you will play a critical operational role in supporting WithMe’s Technical Support function through timely troubleshooting, accurate documentation, and day-to-day coordination across multiple support workflows. Acting as a key partner to internal teams, clients, and third-party service providers, you’ll help ensure smooth technical operations while contributing to a consistent and reliable support experience.

This role offers an opportunity to make a meaningful impact on both people and processes. You’ll support the scaling of a growing Technical Support function through strong problem-solving skills, attention to detail, and a commitment to operational excellence and client support.

The Day-to-Day Responsibilities

• Serve as the first point of contact for technical support requests from clients and internal teams
• Respond to support tickets, emails, messages, and phone calls in a timely and professional manner
• Troubleshoot basic hardware, software, network connectivity, and machine-related issues
• Perform remote machine installations and assist with basic system configuration
• Document technical issues, troubleshooting steps, and resolutions accurately within internal systems
• Maintain and update support records, workflows, and troubleshooting documentation
• Escalate unresolved or advanced technical issues to higher-level support team members
• Coordinate and schedule service technicians or third-party vendors as needed
• Follow established troubleshooting procedures while identifying opportunities for process improvement
• Collaborate cross-functionally with internal teams to support operational execution and maintain service consistency

To Be Successful

The Jr. Technical Support Specialist will be resourceful, detail-oriented, and solutions-driven, with a strong interest in troubleshooting technical issues and supporting operational processes. Qualified candidates will possess:

• Previous experience in technical support, customer service, help desk, or process-focused roles preferred, but not required
• Foundational knowledge of hardware, software, and network troubleshooting
• Familiarity with networking fundamentals such as IP addresses and Wi-Fi troubleshooting
• Experience using ticketing systems, CRM platforms, or remote support tools is a plus
• Professional working proficiency in English (B2 CEFR level or higher)
• Strong computer skills and comfort working across multiple systems and tools
• High attention to detail and strong organizational skills
• Proven ability to manage multiple priorities and recurring workflows in a fast-paced environment
• Ability to learn new systems, tools, and troubleshooting processes quickly
• Ability to work effectively and independently in a fully remote environment
• A proactive, solutions-oriented mindset with strong problem-solving abilities
• Willingness to collaborate across teams, time zones, and functions while delivering excellent client support

Why Join WithMe?

• Be part of a fast-growing, mission-driven company.
• Collaborate with passionate, supportive colleagues.
• Contribute to delivering exceptional client support experiences.
• Enjoy the flexibility of remote work.

Schedule Required

• Monday - Friday 3 PM - 11:30 PM or 4 PM - 12:30 AM Kosovo Time

Salary

• 1,133 Euros per month