Customer Enablement Consultant

Open positions: 1

The Company: ISA Consulting is an IT company offering end-to-end solutions in Digital Transformation, Digital Consulting and Business Process Services - supporting all Tech Stacks. Collectively we service a multitude of clients across industries and company verticals. We are a culmination of some of the brightest Full Stack Developers, Data Engineers, Architects, Project Managers, Quality Analysts, Strategists, spanning across multiple time zones.

Job Summary: As part of the Technology Operations team, the Customer Enablement Consultant will be responsible for supporting our managed service clients using various AWS services and other tools. They will also support client projects and tasks involving collection, processing and production of computers and digital data. The Consultant will handle data management, document review support, ad-hoc technical assistance and troubleshooting of complex software, hardware, and process issues. This job may involve working in areas such as Electronic Discovery (eDiscovery), Data Investigations, and Data Management and have responsibilities for the processing and analysis of digital data.

Responsibilities & Duties:

• Support Managed Services clients with products and operational tasks (data intake, export, application assistance).
• Provide administrative and technical support for hosted e-Discovery applications.
• Perform data transfers using Aspera or other means.
• Create or execute SQL scripts and utilize applications and tools to improve efficiency and performance of current processes and workflows.
• Assume responsibility for day-to-day data processing, conversion, analysis, quality control, import, and other specialized tasks including interaction with other consultants, supervisors, and client personnel.
• Commit to providing excellent customer service, enhance customer experience and enable customers to use our supported applications and software.
• Liaise with senior team members and case teams to understand client requests, make informed recommendations, and manage expectations.
• Commit to producing high quality support and work product.
• Respond promptly and professionally to clients.
• Provide timely updates on progress of projects and tasks.
• Research, resolve, and respond to a variety of client inquiries.
• Engage appropriate resources to resolve and provide timely updates to clients.
• Fully document each issue/resolution.
• Participate in the team global shift rotation.
• Develop and nurture successful long-term relationships with internal and external clients.

Requirements and Skills:

• 1+ years of supporting and using AWS services such as S3, EC2, Workspaces
• 1+ years of relevant post-graduate professional experience supporting enterprise clients, with an e-Discovery focus with hosted applications in a cloud environment.
• 1+ years of relevant post-graduate experience with data manipulation, data conversion and data analysis work in Microsoft SQL Server or any other database platform.
• Experience using e-Discovery processing tools (Relativity, Reveal preferred) and/or e-Discovery applications (Relativity, Reveal, or Nuix Discover).

Preferred Skills:

• Technically savvy with a strong proficiency in Microsoft Windows and related software, especially Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.).
• Understanding of EDRM.
• Intermediate ability to create and understand Microsoft SQL Server scripts and stored procedures.
• Familiarity with managing, processing, converting, and analyzing data from cloud, social media, and other emerging digital data sources such as O365, MS Teams, One drive, Dropbox, Slack, GSuite etc.
• Knowledge of SharePoint, SQL Server Reporting Services, SQL Server Integration Services, and any related Reporting platform
• C#.Net programming experience.
• Strong conceptual and qualitative analytical skills.
• Knowledge and understanding of Cloud services and virtual compute.

Hiring Policy: This job description may evolve over time. ISA Consulting is dedicated to diversity and inclusion, ensuring a fair workplace for all, regardless of race, color, religion, gender, national origin, age, disability, or any other protected status. (F)