Title: Event Manager
Location: Prishtina (Kosovo) - with some international travel
Company: GDS Group
Company description:

• GDS Group is a global project intelligence company helping clients meet challenges in a digitally disruptive business environment. Clients include global brands such as IBM, Oracle, Microsoft, Nike, Gucci, and Amazon.

Role:

• This role is responsible for the administrative coordination of GDS’s Summit-based events from set up to completion, and for supporting the Events team in the delivery of the event.

Responsibilities:

• Pre-event:
  • Welcome communications; contact new customers within 48 hours to welcome them to the organization and the event
  • Understand key points of contact for both logistical and engagement messages
  • Collect headshots, individual and company biographies and other materials needed for the Summit app
  • Collect client selection data and coordinate individual schedules using delegate and sponsor matches
  • Respond to all customer enquiries within 24 hours
• Onsite at GDS Events:
  • Ensure a consistent and excellent customer experience onsite
  • Run and manage the logistics of the summit including but not limited to food service, transfers, accommodation, signage, audio visual, onsite set-up (chair covers, banners and other materials)
  • Onsite App Management

Requirements:

• Outgoing, ambitious, personable, and extremely organized
• Able to communicate with senior business people globally and facilitate conversation
• Willing and able to travel approximately 10–12 weeks per year; flexible and able to work long hours pre-summit and onsite
• Innovative, able to think on their feet and improvise when necessary
• Fluent in written and spoken English

Desired skills and experience:

• Visa/passport allowing unrestricted international travel (US, EU)
• Background in client services or customer success
• Self-motivated; able to manage time and priorities in a reactive environment with multiple campaign and client requirements
• Strong relationship management skills; ability to build relationships with key clients and networks, internally and externally

Why work with us:

• Ongoing training and continued career development support
• Exceptional career progression with global opportunities
• Offices in Miami, New York, Kosovo and Bristol, UK
• Health insurance
• Internal social events
• Additional two weeks paid time off during Christmas office closure
• A rich 30-year heritage in digital events and immersive experiences
• Over 1,000 events per year working with global household names
• Positive culture focused on people and learning; cross-functional and agile teams

Required documents:

• CV in English