About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.

Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to perform their jobs effectively through reliable IT infrastructure and support, and for ensuring compliance with company and security standards at Fresha.

This is a great opportunity for someone looking to work in a fast-paced, dynamic environment who enjoys working autonomously, likes taking on challenges, and wants to make a meaningful impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our office 5 days per week in Prishtina

What you will be doing

• Support and maintain our ISO27001-certified environment, ensuring continuous compliance
• Support employee onboarding and offboarding processes, including device setup and account management.
• Manage global laptop deployment and hardware provisioning for employees worldwide.
• Maintain network connectivity and infrastructure across multiple sites
• Assist with security investigations and incident response activities
• Resolve IT issues and provide technical support within office environments

About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.

Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to perform their jobs effectively through reliable IT infrastructure and support, and for ensuring compliance with company and security standards at Fresha.

This is a great opportunity for someone looking to work in a fast-paced, dynamic environment who enjoys working autonomously, likes taking on challenges, and wants to make a meaningful impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our office 5 days per week in Prishtina

What you will be doing

• Support and maintain our ISO27001-certified environment, ensuring continuous compliance
• Support employee onboarding and offboarding processes, including device setup and account management.
• Manage global laptop deployment and hardware provisioning for employees worldwide.
• Maintain network connectivity and infrastructure across multiple sites
• Assist with security investigations and incident response activities
• Resolve IT issues and provide technical support within office environments