The AI-powered OS for beauty, wellness and self-care

About Fresha

Fresha is an AI-driven operating system serving the worldwide beauty, wellness and self-care sector, supporting businesses ranging from salons and barbershops to spas, medspas, fitness studios and health practices.

The platform is relied on by millions of consumers and businesses around the world. More than 140,000 businesses and 450,000+ stylists and professionals use Fresha globally, and over 1 billion appointments have been processed so far.

The company’s headquarters are in London, United Kingdom, and it has 15 offices worldwide across North America, EMEA and APAC.

Through its marketplace, Fresha enables consumers to find, schedule and pay for beauty and wellness services with local businesses, while merchants and professionals use a single platform to run their full operation through user-friendly business software and financial technology tools.

Its ecosystem equips merchants with the tools required to operate efficiently, including appointment scheduling, point-of-sale, customer record management, marketing automation, loyalty features, beauty product inventory and team administration.

The consumer marketplace helps partner businesses grow revenue by using online bookings and automated marketing delivered through mobile applications and advanced integrations with major technology brands such as Instagram, Facebook and Google.

Salary: 1260 EUR Gross Per Month

Target Start Date: July 1st 2026

Location: Pristina, Kosovo

Work Setup: Work is office-based 5 days each week.

Training: The first 2 months of training take place in the office on a 9am - 6pm schedule.

The onboarding team operates on a 24/5 model, and this position requires scheduled night shifts from Sunday night through Thursday night.

Role overview

As Fresha continues its ambitious and fast-moving expansion, the company is seeking an outstanding Onboarding Specialist to join its global business during this period of accelerated growth.

Reporting to the Head of Onboarding and partnering closely with the Business Development and Account Management Teams, this role is responsible for delivering high-quality onboarding builds and ensuring the accuracy of migrated data for partners joining the Fresha Ecosystem through both Inbound & Outbound channels.

This opportunity suits someone who wants to contribute in a fast-paced and constantly evolving setting, can work independently, enjoys tackling challenges and is motivated to create meaningful impact.

To support collaboration through in-person teamwork, all Fresha employees work from the Pristina office five days per week.

Key Accountabilities

• Clearly explain the onboarding journey and establish expectations for the project plan.
• Support and train partners on the Fresha platform to drive adoption.
• Maintain quality assurance standards and a strong eye for detail throughout onboarding.
• Meet onboarding lead-time expectations, with an average of 7 business days per Onboarding Specialist.
• Monitor project deadlines, follow task progress and document correspondence.

Partner Onboarding

• Take ownership of the partner onboarding journey, addressing potential risks and responding to objections.
• Learn the business needs and challenges of partners that Fresha is intended to solve.
• Show curiosity about the beauty & wellness industry and understand how these businesses operate.
• Review competitor software, document workflows and prioritize ongoing improvement.
• Instruct, educate and train partners on the product to deliver a smooth handover experience.
• Develop and distribute training resources such as video recordings, meeting notes and help centre articles.
• Ensure partners actively use the system and make use of payment and add-on functionalities.
• Build clear tasks in Hubspot and use Loom recordings to provide precise guidance.
• Organize and clean data sheets while using CSV migration tools to import data at scale.
• Help partners receive the strongest possible onboarding experience.

Additional Ad-Hoc

• Use Hubspot accurately to reflect each partner’s status in the onboarding pipeline, while assisting partners through banking and KYC verification processes in a compliant manner.
• Identify opportunities proactively to improve product features, internal workflows and partner experience.
• Work with teams across different time zones and in markets that use different languages.
• Escalate issues to the support team so that product or migration-tool problems are resolved.
• Provide assistance with ad-hoc product questions and partner data migration requests.
• Step in to cover teammates and partner projects when needed, as success at Fresha is team-driven.

The duties listed here are not exhaustive, and the Onboarding Teams may also be assigned other tasks.

Skills, Experience & Qualifications Required

• Commercial awareness with a solid understanding of the critical needs involved in partner onboarding.
• Ability to manage partner expectations from the very beginning.
• Outstanding organisational ability and strong time-management skills.
• Excellent spoken and written English communication skills.
• Good command of Excel; experience in data cleaning is considered an asset.
• Project coordination experience or certification is highly preferred.
• Experience in the Beauty & Wellness sector or within a start-up/scale-up tech company is advantageous.
• Ability to recognize issues and opportunities and to propose or implement appropriate actions and solutions.
• Strong analytical thinking and troubleshooting ability.
• Capacity to influence others through clear communication and effective negotiation.
• Comfortable working flexibly in a fast-moving and changing environment.
• Creative mindset with strong problem-solving ability.
• Ability to work with colleagues across the business and build strong relationships, including the ability to influence upsell effectively.
• Strong team orientation and willingness to step in and support others whenever needed.
• Self-driven attitude with a highly proactive approach.
• Additional Languages are considered an asset.

Interview Process

• Skills & Experience - Video-call with Talent Team (30 mins)
• Technical Ability & Cultural Assessment - Panel video-call with Hiring Team (30 mins)

The full interview process is intended to be completed and feedback provided within 2 weeks.