Customer Support Specialist (E-Commerce)

Location: Dukagjini Residence, Pristina

Employment: Full-time | On-site

Ekipmote is seeking a Customer Support Specialist to support international e-commerce businesses operating across Europe.

Your Responsibilities

• Respond to customer questions through email and chat.
• Manage orders, returns, and product exchanges.
• Address customer concerns in a professional manner.
• Keep customer information and records updated accurately.
• Assist internal teams whenever support is required.

Requirements

• Excellent communication abilities.
• A mindset centered on customer service.
• Previous background in customer support is considered a plus.
• Fluency in English is required.
• Knowledge of German is an added advantage.

What We Offer

• A contemporary office located in Dukagjini Residence.
• A competitive salary with regular monthly payments made on time.
• Training and onboarding to support your professional start.
• An international work setting.
• Long-term prospects for career growth.