Description & Requirements

Who we are looking for

• 1–2 years of experience supporting enterprise IT applications, including application support, system administration, or development activities; alternatively, prior experience in an IT support role involving ticket handling and customer interaction.
• Experience with SAP ERP, preferably SAP HCM, is considered an advantage.
• Bachelor’s degree or equivalent practical experience.
• Proven experience working with functional, technical, and testing documentation.
• Strong analytical and problem-solving skills, with the ability to investigate issues across integrated systems.
• Excellent collaboration and interpersonal skills, with a service-oriented and client-centric mindset.
• Strong verbal and written communication skills in English.
• Commitment to quality, reliability, and continuous improvement in line with Deloitte OneIT standards.

Nice to have:

• Experience working in a shared services or global IT support environment.
• Exposure to HR systems integration, interfaces, or data reconciliation processes.
• Familiarity with ITSM / ticketing tools (e.g., ServiceNow or similar).
• Basic understanding of SAP HCM modules (e.g., Personnel Administration, Organizational Management, Payroll integrations).
• Experience supporting or participating in IT projects, system upgrades, or process improvements.
• Interest in developing deeper expertise in HR IT applications and enterprise systems.

Your future role

• Provide day-to-day application support for SAP HCM within the Deloitte HR systems landscape, working according to priorities defined by the ticketing solution.
• Analyze, troubleshoot, and resolve incidents and service requests in collaboration with internal customers, senior consultants, and other subject matter experts.
• Communicate effectively with internal stakeholders to clarify requirements, provide status updates, and ensure timely resolution of issues.
• Create, maintain, and continuously improve system documentation and knowledge base articles across supported modules and processes.
• Execute operational and technical procedures, including daily, weekly, monthly, and annual system checks to ensure system stability and compliance.
• Monitor and support cross-system interfaces, ensuring data accuracy, consistency, and overall HR data quality.
• Support reporting and data analysis activities, contributing to reliable insights and operational transparency.
• Proactively identify improvement opportunities in support processes and contribute to operational excellence initiatives.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model - partially from home and the office;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms)
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.

Selection process

If your resume is of interest to us, the recruitment will consist of several stages:

• Short online interview with Recruiter.
• Interview/s with member/s of the team.