Customer Support Specialist (Estonian / Latvian / Lithuanian) – Remote (B2C & B2B)

Company: COMMERCEY

Location: Remote

About the Role

The selected candidate will be responsible for the daily management of customer support activities for a service-based company, supporting both B2C and B2B customers. Main responsibilities include customer assistance, order management, and coordination of operational and logistical processes. Comprehensive initial training and continuous support on systems, tools, and operational workflows will be provided.

Key Responsibilities

Customer Support (B2C & B2B)

• Provide professional and efficient support to customers via email, helpdesk, and/or phone.

Order Management

• Handle and monitor customer orders, ensuring accuracy and timely processing.

Customer Assistance

• Resolve customer inquiries, provide clear information, and ensure a high level of customer satisfaction.

Operational Coordination

• Support internal processes related to logistics and service delivery.

Communication

• Maintain clear, professional, and solution-oriented communication with customers and internal teams.

Essential Requirements

• Fluency (C1 level or higher) in one of the following languages:
  • Estonian
  • Latvian
  • Lithuanian
• English (B2 minimum)
• Previous experience in Customer Support (B2C and/or B2B)
• Strong communication and interpersonal skills
• Customer-oriented mindset with problem-solving ability
• Ability to work independently in a remote environment
• Basic knowledge of Microsoft Office
• Good understanding of e-commerce environments is a plus

What We Offer

• Fully remote work environment
• International and professional team
• Continuous training and development
• Opportunity to grow within a fast-growing company
• Competitive salary

Application

• Availability to start as soon as possible is required.