Job Title: Contact Center Associate

Description:

• We are looking for a Contact Center Associate to support customers and internal teams by handling inbound calls, chat and emails.
• This role serves as the first point of contact for customer inquiries and helps coordinate communication between clients, partners, and the Fulfillment Team.

Responsibilities:

• Respond to inbound customer support calls and emails.
• Provide first-level assistance and answer general customer questions.
• Coordinate with internal teams and external partners to confirm and share delivery details.
• Communicate updates to clients via phone and email.
• Assist customers with refill orders through partner websites.
• Support partner sites by handling inbound inquiries.
• Escalate or coordinate issues with the appropriate internal departments when needed.

Qualifications:

• Minimum 2 years of experience in a high-volume call center or customer service role.
• Strong communication skills.
• Fluent in English.
• Ability to work remotely with a home office setup.
• 16 -1 & 17-2 Schedule – 2 days off.

Required documents:

• CV