Job Title: Travel Agent
Company: BizAway

Description:
BizAway supports companies in improving their travel management through evolving services and solutions with a tech attitude. We are looking for travel agents with experience in the travel industry and customer care who can solve customer concerns and create a seamless customer experience.

Responsibilities:

• Make reservations for clients through the platform and using our providers.
• Respond to client requests via phone, chat, email and travel requests submitted through the platform.
• Enter customer information in the system to issue reservations or update bookings.
• Explain rules and procedures to use the platform.
• Explain service rules (hotel, car, train, etc.).

Qualifications:

• At least 2 years of previous experience in Customer Service.
• Excellent knowledge of both written and spoken Spanish (B2 and up).
• Availability to work in shifts (including night shift from 22:00 to 07:00).
• High school diploma or equivalent required.
• Must pass pre-employment skills testing and background check.

Additional qualifications:

• Good communication skills in Spanish and English.
• Customer care experience.
• Strong verbal and written communication skills in Spanish and English.
• Ability to learn and adapt to new software technologies.

Required documents:

• CV

Our offer:

• A seat on a scale-up with skyrocketing growth.
• Attractive compensation, including equity in the company.
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions.
• Multicultural and international team.
• Collaborative and smart environment to work and learn.
• Free coffee to kick-start your day and free beers to celebrate together.

Location: Shkodra, Albania