About BizAway

BizAway is an international company with ambitious goals and strong professional know-how, focused on shaping the future of travel.

With a strong emphasis on sustainability, the company helps businesses improve the way they manage travel through continuously developing services and solutions, supported by a technology-driven mindset and efficient, innovative processes.

At BizAway, people are seen as the foundation of success and their contribution is valued. Proactivity, reliability, collaborative spirit, and clear communication are central to the company’s working culture.

This opportunity is suited to someone who enjoys demanding environments and wants to join one of the fastest-growing B2B scale-ups.

The company is seeking a motivated and energetic Travel Agent - Italian Speaking (m/w/d) with prior experience in customer care call centers, including inbound calls, emails, and chat support, and with the ability to resolve client issues while ensuring a smooth customer experience.

Detyrat

Your role in BizAway

• Handle reservations for clients through the platform and by working with the company’s providers.
• Reply to client requests received by phone, chat, email, and travel requests submitted through the platform.
• Record customer details in the internal system in order to issue reservations or make booking updates.
• Clarify the procedures and service rules related to using the platform.
• Provide explanations about service conditions related to hotels, cars, trains, and similar travel services.

Kualifikimet

Your basic qualifications

• A minimum of 1 year of earlier experience in the Travel Industry.
• Basic familiarity with GDS systems such as Amadeus, Galileo, or Saibour, or previous work experience in a local travel agency.
• Excellent command of Italian, both written and spoken, at level B2 or higher.
• Readiness to work in shifts, including night shifts from 22 to 7 in the morning.
• High school diploma or another equivalent qualification is required.
• Successful completion of pre-employment skills testing and a background check is required.

We are also interested in

• Good English communication skills at B2+ level.
• Previous experience in Customer Care.
• Strong speaking and writing communication abilities.
• Capacity to learn quickly and adjust to new software technologies.

Our offer

• A position within a scale-up experiencing very rapid growth.
• Competitive compensation, including equity in the company.
• An opportunity to strengthen your entrepreneurial mindset and contribute to business decisions with real impact.
• A multicultural and international team environment.
• A cooperative and intelligent workplace where you can work and learn.
• Free coffee for the start of the day and free beers for shared celebrations.
• A flexible working policy and offices across Europe.