Company Description

Balkans.io serves as the technology and marketing center in Kosove for Seal Skin Covers, a company headquartered in the US. The team oversees core areas including technological development, marketing, finance, customer relations, and broader e-commerce activities, contributing directly to the worldwide growth of Seal Skin Covers.

The company focuses on providing outstanding online purchasing experiences for customers in the United States and Canada. Its workforce consists of creative, ambitious, and forward-thinking professionals who perform well in a fast-moving setting. Balkans.io is looking for motivated candidates who want to become part of the team and support its mission of advancing E-commerce success.

Role Description

The company is growing its team and is hiring four Sales & Customer Service Representatives in Pristina. This is a full-time, on-site role centered on delivering excellent service and creating a positive experience for customers.

Available Shifts

• 3 positions: Night Shift (22:00 – 06:00)
• 1 position: Afternoon Shift (14:00 – 22:00)

The role involves assisting customers on a daily basis, identifying their needs, and maintaining a strong level of customer experience.

Key Responsibilities

• Handle incoming calls and reply to customer questions without delay.
• Recommend and sell products in line with customer needs and preferences.
• Share precise details about products, prices, timelines, and the ordering procedure.
• Coordinate with other departments to keep customer requests and needs clearly understood.
• Document customer communications, notes, and follow-up actions in internal systems and track them accordingly.
• Maintain customer satisfaction through communication that is clear, prompt, and professional.

Qualifications

• Strong knowledge of Customer Service, Customer Support, and Customer Satisfaction practices.
• Proven ability to improve Customer Experience and address inquiries efficiently.
• Capacity to work on-site and contribute within a cooperative team setting.
• Prior background in E-commerce or sales is considered an advantage.
• Excellent written and spoken English skills.

The company provides an energetic and supportive workplace that promotes professional growth and development. This opportunity is suited to candidates who are enthusiastic about sales and technology and want to join a company that is expanding quickly.