Senior Revenue Operations and Commercial Manager

• Pristina, Pristina, Kosovo
• Full-time
• Contract Type: Permanent

Company Description

Why Babble?

Babble operates as a growth business focused on Customer Experience. As a trusted advisor for cloud-based technologies, the company helps organisations adopt solutions from leading global providers.

The company’s core areas of expertise include:

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

Babble serves thousands of customers and still sees significant room for expansion. Many existing clients currently use only one or two of its technologies, creating strong potential to extend adoption across its broader portfolio of market-leading solutions.

The company invites candidates to be part of this ongoing growth journey and contribute to its future success.

Job Description

Become part of our fast-moving team as a Cloud Services Engineer!

The main aim of this position is to take senior-level, hands-on responsibility for the organisation’s cloud services environment, keeping it secure, dependable, efficient in cost, and subject to ongoing improvement. The role oversees the management, development, and maintenance of services across Microsoft Azure, Microsoft 365, and the Cisco Meraki environment, while enabling modern working practices and strong internal technology services.

What will you be doing?

The Cloud Services Engineer carries responsibility for the reliability, performance, protection, and continuous enhancement of essential cloud and network platforms, especially Microsoft Azure, Microsoft 365, and Cisco Meraki, which support everyday business operations. This role also helps manage a small on-premises domain controller setup as it moves toward a fully cloud-based model, including the planning and controlled execution of decommissioning work with minimal risk. In partnership with internal stakeholders and suppliers, the position makes sure the platform landscape is properly governed, suitably automated, and run according to modern best practices, including preparedness for backup and disaster recovery.

Role Overview

This role contributes directly to Babble’s commercial results by producing revenue insight that is clear, dependable, and useful for action.

As part of the Revenue Operations team, the position is tasked with building and maintaining reporting that gives the business visibility into revenue performance, including bookings, Terminations, and the sales pipeline.

The role collaborates closely with Sales Leadership, Customer Success, Marketing, and Commercial Finance so the business maintains a consistent and dependable understanding of revenue performance and future expansion. It also contributes to the preparation and validation of commission calculations, making sure incentive payments follow agreed compensation plans and are backed by accurate revenue data.

By combining strong analytical ability with effective cross-functional cooperation, the Revenue Operations and Commercial Analyst supports better revenue predictability and helps strengthen commercial decision-making throughout the organisation.

Key Responsibilities

Revenue Performance and Reporting

• Create and maintain reports and dashboards that show important revenue indicators such as bookings, pipeline, forecast, retention, and net growth.
• Contribute to the production of recurring commercial reports for Sales Leadership and Executive teams.
• Sustain and enhance reporting in Salesforce and Power BI so commercial data remains accurate and easy to access.
• Detect risks, gaps, and opportunities related to revenue results, pipeline quality, forecast precision, and customer retention.

Pipeline and Forecast Analysis

• Deliver analysis of pipeline health, highlighting possible risks and opportunities within the sales pipeline.
• Assist forecasting activities through validation of data, analysis of trends, and performance insight.
• Work alongside Sales leadership to improve pipeline discipline and strengthen the dependability of forecast submissions.
• Partner with sales teams to promote consistent CRM use and preserve pipeline hygiene.
• Help maintain the governance and accuracy of Salesforce data across commercial teams.

Performance Management and Decision Support

• Offer proactive analysis and recommendations that support commercial decision-making across Sales, Revenue Operations, and Commercial Finance.
• Support leadership by turning data into understandable insights and practical recommendations that improve commercial outcomes.

Commission Operations and Governance

• Assist with the preparation, calculation, and validation of sales commission data in accordance with agreed compensation plans and booking rules.
• Keep commission calculation files, supporting schedules, and audit trails accurate so payouts remain consistent, transparent, and aligned with company policy.
• Work together with Sales Leadership and Commercial Finance to review commission queries, confirm booking inputs, and resolve discrepancies when needed.

Commercial Finance Support

• Collaborate with the Commercial Finance team in analysing revenue performance.
• Help with revenue bridge analysis and the monitoring of financial performance.
• Provide support for scenario modelling and revenue trend analysis when required.
• Ensure that operational revenue data used by Revenue Operations is aligned with the financial reporting used by Finance.

Qualifications

Skills Required

• Experience using Salesforce.
• Strong Excel or spreadsheet skills, including work with large datasets.
• Solid analytical ability, with experience examining revenue or sales performance data.
• Strong commercial curiosity, with the ability to go beyond reporting and deliver useful performance insights and recommendations.
• Strong organisational and communication abilities.
• Ability to work collaboratively across commercial and finance teams.
• High attention to detail, with the ability to work accurately within defined compensation rules, approval processes, and audit requirements.

Desirable Experience

• Experience creating dashboards or reports with BI tools such as Power BI.
• Experience in a Revenue Operations, Sales Operations, or Commercial Analytics position.
• Experience supporting revenue forecasting or pipeline analysis.
• Experience contributing to commission calculations or incentive reporting processes.
• Experience working with Commercial Finance or FP&A teams.
• Knowledge of recurring revenue or subscription-based business models.
• Experience in a B2B technology or SaaS environment.

Additional Information

Why work for Babble?

• Annual Leave: 20 days’ paid holiday
• Public Holidays: 12 paid bank holidays
• Pension: Statutory pension provision
• Sick Leave: 20 days’ statutory sick pay
• Working Pattern: 10‑day fortnight
• Work Environment: Full‑time, office‑based role
• Parental Leave: Statutory maternity and paternity leave

The recruitment journey

The company aims to appoint someone promptly while ensuring the right fit for the role. The hiring process includes a screening call, followed by a Teams interview for candidates who progress further, and potentially an additional interview and competency testing depending on the role’s requirements.

Direct Candidates Only