Job Title: PMO Business Analyst
Location: Pristina, Pristina, Kosovo
Contract Type: Permanent

Company Description:

• Babble is a Customer Experience-led growth business and a trusted advisor for cloud-based technologies.
• Specialisations include Microsoft Modern Work, Cybersecurity, Contact Centre Technology, Mobile Solutions, and Communications & Connectivity.
• The company serves nearly 15,000 customers and aims to expand the adoption of its full suite of solutions.

Job Description:

• The PMO Business Analyst supports the Corporate PMO by providing analysis, documentation, and insights to strengthen project and portfolio delivery.
• Responsible for gathering and structuring business requirements, preparing analytical inputs for business cases, mapping processes, and supporting PMO reporting and governance activities.
• Works closely with project managers, sponsors, Finance, and cross-functional teams to ensure initiatives are clearly defined, well-documented, and aligned with PMO standards.

Key Responsibilities:

Requirements Gathering & Documentation:

• Conduct interviews, workshops, and analysis to collect requirements from business stakeholders.
• Document business, functional, and non-functional requirements using PMO-approved templates.
• Ensure clarity, completeness, and alignment with project scope.

Business Case & Financial Input Support:

• Support preparation of business cases by gathering data, validating assumptions, and structuring financial inputs.
• Work with Finance and business owners to ensure consistency and accuracy in cost/benefit estimations.

Process Mapping & Analysis:

• Map current-state and future-state business processes and identify gaps or improvement areas.
• Facilitate process definition sessions with stakeholders.
• Support the development of operational impact assessments.

Reporting & Data Support:

• Assist in preparing portfolio and project reports, dashboards, and data templates.
• Ensure data quality and accuracy before reports are submitted to PMO leadership.
• Maintain structured project and portfolio documentation.

PMO Governance Support:

• Support PMO governance processes, including intake, prioritization, and project lifecycle compliance checks.
• Ensure project teams follow PMO standards, templates, and documentation requirements.
• Track assigned actions, decisions, and follow-up items for governance meetings.

Stakeholder Engagement:

• Coordinate with teams across business units to collect data, clarify requirements, and validate assumptions.
• Maintain effective communication with project managers and sponsors.
• Demonstrate confidence, assertiveness, proactivity, and self-motivation.

Qualifications / Skills Required:

• Bachelor’s degree in Business, Economics, IT, Management, or a related field.
• 2–4 years of experience in business analysis, PMO analysis, or project support roles.
• Strong analytical skills with the ability to interpret data, identify patterns, and prepare structured documentation.
• Experience in process mapping and gathering requirements using standard techniques.
• Proficiency with Excel, documentation tools, and reporting dashboards (e.g., Power BI, PPM systems).
• Strong communication and coordination skills with the ability to work across multiple business units.

Additional Information:

• The recruitment process will consist of a screening call, an interview over Teams, and possibly a follow-up interview and competency testing depending on role requirements.
• Direct Candidates Only.