Përshkrimi

The Payroll, Compensation & Benefits Specialist plays a critical role in ensuring the financial accuracy, legal compliance, and competitive positioning of the company’s total rewards strategy. Operating within a fast-paced telecommunications environment — characterized by high headcount volume, complex commission structures, multi-shift operations, and rapid workforce changes — this role is responsible for end-to-end payroll processing, compensation design, and benefits administration.

The ideal candidate understands the unique dynamics of the telecom sector: variable pay tied to sales KPIs, large call center and field operations teams, frequent hiring cycles, and the need for speed and precision in a high-stakes payroll environment.

Detyrat

Payroll Administration

• Process monthly payroll for all employee categories — call center agents, field technicians, telesales, back office, and corporate staff — ensuring accuracy of gross-to-net calculations, deductions, and statutory contributions
• Manage complex variable pay components: sales commissions, KPI-based bonuses, shift premiums, night allowances, and overtime for field and operations teams
• Handle mid-cycle payroll changes including new hires, terminations, role changes, and salary adjustments with high frequency due to typical telecom workforce turnover
• Perform payroll reconciliation, variance analysis, and pre-payment controls before each payroll cycle closes
• Ensure accurate integration between CRM/sales systems and payroll for commission calculations; escalate data discrepancies immediately
• Coordinate with Finance for payroll funding, cost center allocation, and journal entries
• Manage all statutory obligations: income tax declarations, social and health insurance contributions, and timely submissions to relevant authorities

Compensation

• Design and maintain a transparent salary grading and banding structure aligned with telecom market benchmarks and internal equity principles
• Conduct regular external benchmarking using market salary surveys specific to the telecommunications sector; provide data-driven recommendations to management
• Lead the annual salary review cycle: budget modeling, merit matrix design, calibration support, and final implementation in the payroll system
• Advise HR Business Partners and hiring managers on competitive and equitable offer packages for all levels — from entry-level agents to senior management
• Design and administer short-term incentive programs: quarterly and annual performance bonuses, sales commissions, retention bonuses, and referral schemes
• Ensure pay equity across roles, departments, and tenure; proactively identify and address internal compression issues
• Prepare compensation analytics and dashboards for HR leadership and the executive team

Benefits Administration

• Administer all employee benefit programs: health insurance, supplemental pension, mobile/SIM allowances, transportation, meal vouchers, and any other scheme in place
• Handle enrollment, amendments, and terminations for all benefit schemes in a timely manner — particularly during high-volume hiring or restructuring periods
• Ensure correct tax treatment of benefits in kind in line with applicable tax legislation; maintain full documentation for audit purposes
• Evaluate benefit providers periodically; lead RFP/tender processes and negotiate terms to optimize cost and quality
• Analyze employee satisfaction with the benefits package through surveys and feedback; propose enhancements aligned with the employer branding strategy
• Coordinate directly with external providers for billing, claims, and issue resolution

Compliance & Reporting

• Ensure full compliance with the Labor Code, Income Tax Law, and Social & Health Insurance regulations — including any telecom-specific collective agreements
• Prepare and submit all statutory payroll declarations and contribution reports within legal deadlines
• Support internal HR audits and external regulatory inspections by providing complete, accurate payroll and compensation documentation
• Maintain confidential employee records in line with data protection obligations; control access to sensitive compensation data
• Track legislative updates and proactively advise management on their impact to payroll costs, benefit taxation, or compensation obligations

HR Systems & Process Improvement

• Identify and lead process automation or efficiency improvements in payroll workflows — reducing manual effort and error ris
• Develop and maintain standard operating procedures (SOPs) for all payroll, compensation, and benefits processe
• Train HR team members and line managers on compensation policies, payroll timelines, and benefits administration procedures

Kualifikimet

• Bachelor’s degree in Finance, Economics
• Minimum 3–5 years of experience in payroll and/or compensation & benefits, preferably in telecommunications, retail, or a high-volume workforce environment
• Strong working knowledge of Albanian labor law, income tax, and social/health insurance legislation
• Hands-on experience with payroll software (SAP, Oracle HCM, Workday, or similar) and advanced Excel skills
• Experience with commission calculation and integration of CRM/sales data into payroll is a strong advantage
• Familiarity with salary benchmarking methodologies and job evaluation frameworks (Hay, Mercer, or similar)
• High attention to detail, analytical mindset, and ability to manage multiple priorities under tight deadlines
• Discretion, integrity, and professionalism in handling sensitive compensation data
• Good command of English — written and spoken (required for reporting and vendor communication)